Privacy Policy
Last modified: March 27, 2025
Information We Collect
Personal Information
We may collect the following personally identifiable information:
Full name
Email address
Phone number
Mailing address
Date of birth
Login credentials
Health Information
When you use our services to retrieve, upload, or store your medical records, we collect:
Medical record files (PDFs, scanned images, etc.)
Treatment history
Diagnoses
Lab results
Prescription data
Other information included in medical documents
Automatically Collected Information
We may automatically collect certain data about your device and usage of the Platform:
IP address
Browser type
Device identifiers
Pages visited
Access times
How We Use Your Information
We use your information to:
Provide and improve our services
Retrieve and store your medical records securely
Respond to support requests or inquiries
Authenticate and manage user accounts
Send important notices and updates
Analyze usage patterns to improve the Platform
We do not sell your personal or health information to third parties.
Sharing Your Information
We may share your information with:
Medical Providers: To fulfill record retrieval requests, with your explicit authorization
Service Providers: Trusted third-party vendors who assist in operating our Platform (e.g., cloud storage, OCR processing), under confidentiality agreements
Legal Requirements: If required by law, subpoena, or to protect rights and safety
You will always be in control of who can view or access your health records.
Data Security
We implement administrative, technical, and physical safeguards to protect your data, including:
Encryption of data in transit and at rest
Access controls and user authentication
Secure cloud infrastructure
Regular security audits and vulnerability scans
However, no system is 100% secure. We cannot guarantee the absolute security of your information.
Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
Access and review your data
Correct or update your personal information
Request deletion of your records
Withdraw consent or opt out of communications
You can make these requests through your account settings or by contacting us at privacy@medthread.com.
Data Retention
We retain your personal and health data as long as your account is active or as needed to provide services. You can delete your account and request permanent deletion of your data at any time.
Children’s Privacy
MedThread is not intended for use by children under the age of 18. We do not knowingly collect personal information from children without verified parental use and consent.
Third-Party Links
Our Platform may include links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” above. Material changes will be communicated via email or platform notification.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
MedThread Privacy Team
Email: privacy@medthread.com