Terms and Conditions
Last modified: March 27, 2025
Our services
MedThread is a health information management platform that allows users to:
Request medical records from healthcare providers
Upload and securely store personal health records
Access their medical history from one secure location
MedThread does not provide medical advice, diagnosis, or treatment. Always consult with a qualified healthcare provider for medical concerns.
Eligibility
To use MedThread, you must:
Be at least 18 years old (or the age of majority in your jurisdiction)
Agree to these Terms and our Privacy Policy
Create an account using accurate, complete information
You are responsible for maintaining the confidentiality of your login credentials.
User Responsibilities
By using the Platform, you agree to:
Use MedThread only for lawful, personal, and non-commercial purposes
Not misuse, copy, or redistribute content without authorization
Not interfere with the security, functionality, or performance of the Platform
Only upload or request records that belong to you or that you are legally authorized to access
Medical Records and Content
Some MedThread features may be offered for a fee. If you choose a paid service, you agree to:
Pay all applicable fees
Provide accurate billing information
Acknowledge that payments are non-refundable unless explicitly stated
Service Availability
We strive to maintain uninterrupted access, but we cannot guarantee 100% uptime. MedThread may experience downtime for maintenance, updates, or unforeseen issues.
We reserve the right to modify, suspend, or discontinue the Platform (or any part of it) at any time, with or without notice.
Fees and Payments
Some MedThread features may be offered for a fee. If you choose a paid service, you agree to:
Pay all applicable fees
Provide accurate billing information
Acknowledge that payments are non-refundable unless explicitly stated
Termination
You may terminate your account at any time. MedThread also reserves the right to suspend or terminate your access to the Platform if:
You violate these Terms
You engage in fraudulent or harmful activity
Your use poses a risk to MedThread or other users
Upon termination, your data may be deleted in accordance with our data retention policies.
Limitation of Liability
To the fullest extent permitted by law, MedThread is not liable for:
Errors, omissions, or inaccuracies in data provided or retrieved
Delays or failures in record retrieval from third-party providers
Loss or damage arising from unauthorized access to your account
Any indirect, incidental, or consequential damages
Indemnification
You agree to indemnify and hold harmless MedThread, its affiliates, officers, employees, and partners from any claims, liabilities, damages, or expenses arising out of your use of the Platform or violation of these Terms.
Intellectual Property
All content on the Platform, including software, branding, logos, and text (excluding your uploaded content), is owned by or licensed to MedThread and is protected by intellectual property laws.
You may not copy, modify, distribute, or use our content without prior written consent.
Governing Law
These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules. Any disputes shall be resolved in the courts located in Miami-Dade County, Florida.
Changes to Terms
We may update these Terms from time to time. When we do, we will revise the “Effective Date” above. Continued use of the Platform after changes indicates your acceptance of the revised Terms.
Contact Information
For any questions or concerns regarding these Terms, contact:
MedThread Support Team
Email: support@medthread.com